Shipping Policy

Shipping Information

Order Processing

At ALAMOUR DRESS SALE, we understand the anticipation of receiving your exquisite formal wear. All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

We offer two shipping options to ensure your perfect attire arrives with the care and attention it deserves:

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We are dedicated to ensuring your complete satisfaction with our formal wear collections. Our returns process reflects the same elegance and care we devote to our designs.

Returns & Exchanges Overview

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date.

Conditions for Returns & Exchanges

• Items must be unworn, unaltered, and in original condition with all tags attached
• Products must be returned in their original packaging, including protective covers or garment bags
• A proof of purchase (order number or invoice) is required

Non-Returnable Items

To maintain the integrity of our exclusive collections, the following items are final sale and cannot be returned or exchanged:

• Accessories (including Earrings)
• Beaded Gowns and Glitter Gowns (due to delicate embellishments)
• Items with Feather detailing (highly fragile nature)
• Cropped Tops and Cut-Out Dresses (intimate nature)

We encourage you to carefully review product descriptions and sizing guides before placing your order, especially for these exclusive designs.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of delivery, please contact our customer care team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

Step 2: Receive Authorization

Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions.

Step 3: Package Your Item

Securely pack the item in its original packaging, including all tags and protective covers. Please include a copy of your order confirmation or invoice.

Step 4: Ship Your Return

Send the package to the address provided in your authorization email. We recommend using a trackable shipping service for your peace of mind.

Refund Information

Refund Timeline & Method

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to the original payment method used during purchase
• We accept: Visa, MasterCard, JCB, and PayPal

Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We are happy to exchange eligible items for a different size or color, subject to availability. If the requested exchange item is not available, we will process a refund to your original payment method.

Return & Exchange Request Template

To streamline your request, please use the following template when contacting us: