At ALAMOUR DRESS SALE, we are dedicated to ensuring your complete satisfaction with our exquisite formal wear collections. We understand that finding the perfect attire for your special occasions is paramount, which is why we have crafted a returns and exchanges process that reflects the same elegance and care we devote to our designs.

Elegance in Every Detail: Our policy is designed to provide you with a seamless and sophisticated experience, mirroring the quality and refinement of our A-Line Gowns, Beaded Dresses, and Bridal collections.

Returns & Exchanges Overview

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date. To ensure the process is as graceful as our formal wear, please review the following guidelines.

Conditions for Returns & Exchanges

  • Items must be unworn, unaltered, and in their original condition with all tags attached.
  • Products must be returned in their original packaging, including any protective covers or garment bags.
  • A proof of purchase (order number or invoice) is required for all returns and exchanges.

Non-Returnable Items

To maintain the integrity of our collections, the following items are final sale and cannot be returned or exchanged:

  • Accessories (including Earrings)
  • Beaded Gowns and Glitter Gowns due to their delicate embellishments
  • Feathers and items with feather detailing, as they are highly fragile
  • Cropped Tops and Cut-Out Dresses (due to their intimate nature)

We encourage you to carefully review product descriptions and sizing guides before placing your order, especially for these exclusive designs.

Return & Exchange Process

  1. Submit Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary information.
  2. Receive Authorization: Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and protective covers. Please include a copy of your order confirmation or invoice.
  4. Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable shipping service for your peace of mind.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect item shipped).
  • Original shipping fees (Standard or Free Shipping) are non-refundable.

Refund Timeline & Method

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be credited to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We are happy to exchange eligible items for a different size or color, subject to availability. If the requested exchange item is not available, we will process a refund to your original payment method.

Return & Exchange Request Template

To streamline your request, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ALAMOUR DRESS SALE Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Item] Size: [Size of Item] Color: [Color of Item] Reason for Return/Exchange: [Please provide details] I have reviewed the Returns & Exchanges Policy and confirm that the item meets the return conditions. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please do not hesitate to reach out:

Email: [email protected]
Address: 171 Tolland Turnpike, Manchester, US 06042

Our customer care team is here to assist you with the same dedication we bring to crafting our formal wear collections.

Thank you for choosing ALAMOUR DRESS SALE. We are committed to ensuring your experience with us is as extraordinary as the occasions for which you dress.