Welcome to ALAMOUR DRESS SALE’s FAQ section. We’ve compiled answers to the most common questions about our exquisite formal wear collection, delivery services, and customer care. Should you need further assistance, our dedicated team is always here to help.
Product Information
What types of formal wear do you offer?
Our collection features elegant formal wear perfect for your special moments, including:
- Bridal Gowns & Bride To Be collections
- A-Line Dresses, Gowns, and Skirts
- Fitted Dresses, Gowns, and Skirts
- Beaded and Glitter Gowns for glamorous events
- Jumpsuits and Dress Pants for contemporary elegance
- Accessories including Earrings to complete your look
- Trend-focused pieces like Cropped Tops and Cut-Out Dresses
What is the style aesthetic of ALAMOUR dresses?
Our designs embody sophisticated elegance with contemporary touches. We specialize in formal wear that makes you feel extraordinary for weddings, proms, galas, and other special occasions. From timeless A-line silhouettes to modern fitted designs, each piece is crafted to create breathtaking moments.
Do you offer dresses for different parts of the day?
Yes, our “During The Day” collection features appropriate formal wear for daytime events, while other collections cater to evening galas and formal night events.
Ordering & Account
How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience.
Shipping & Delivery
What are your shipping options?
We offer two refined shipping options:
Standard Shipping – $12.95
• Processing: 1-2 business days
• Carrier: DHL or FedEx
• Delivery: 10-15 days after shipment
• Ideal for planned events with tracked, expedited service
• Processing: 1-2 business days
• Carrier: DHL or FedEx
• Delivery: 10-15 days after shipment
• Ideal for planned events with tracked, expedited service
Complimentary Shipping – FREE on orders over $50
• Processing: 1-2 business days
• Carrier: EMS
• Delivery: 15-25 days after shipment
• Perfect for budget-conscious fashion lovers planning ahead
• Processing: 1-2 business days
• Carrier: EMS
• Delivery: 15-25 days after shipment
• Perfect for budget-conscious fashion lovers planning ahead
How long does order processing take?
All orders undergo careful processing within 1-2 business days, which includes our meticulous quality check and careful packaging to preserve delicate details.
Do you ship internationally?
Yes, we deliver worldwide to fashion-forward individuals across the globe. However, to ensure quality and timeliness, we’re unable to ship to certain remote locations and parts of Asia.
How can I track my order?
Once your order ships, you’ll receive tracking information via email. For additional tracking assistance, please contact our customer care team.
Returns & Exchanges
What is your return policy?
We offer a generous 15-day return policy from the date you receive your order. We understand the importance of finding the perfect fit and style for your momentous occasion.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process and ensure a sophisticated resolution.
What condition must items be in for returns?
Items must be returned in their original, unworn condition with all tags attached and in the original packaging to be eligible for return.
Quality & Care
How do you ensure the quality of your garments?
Each gown and accessory is meticulously curated to ensure breathtaking quality. We conduct thorough quality checks before shipment and carefully package each garment to preserve delicate details during transit.
What if my item arrives damaged?
We take great care in packaging your orders, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll promptly arrange a replacement or refund.
Still Have Questions?
Our customer care team is dedicated to ensuring your ALAMOUR experience is as extraordinary as the moments you’ll wear our designs.
Email: [email protected]
We typically respond within 24 hours during business days.